REFUND & RETURN POLICY
Last updated: July 30, 2026
1. Introduction
This Refund & Return Policy explains when and how you can obtain a refund for purchases made from Onside Studios ApS (“Onside Studios”, “Onside – Training”, “we”, “us”, or “our”).
This policy applies to:
- digital products purchased through our website, https://www.onside-training.com;
- Onside – Training Premium subscriptions purchased through our website;
- Onside – Training Premium subscriptions purchased through the Apple App Store or Google Play.
This policy forms part of our Terms & Conditions and should be read together with them.
Our services are sold to consumers. Nothing in this policy limits your statutory rights under Danish or EU consumer protection law.
2. Physical Products
We no longer sell physical products.
If you purchased a physical product from us before we discontinued them, your statutory rights still apply. You may contact us at contact@onside-training.com regarding any defect that became apparent within two years of delivery, and we will handle your request in accordance with the Danish Sale of Goods Act.
Because no physical products are currently offered, no returns or shipping arrangements are required for new orders.
3. Your Right of Withdrawal (14 Days)
As a consumer in the EU, you normally have 14 days to withdraw from a distance purchase without giving a reason.
For digital content that is delivered immediately — such as downloadable PDFs, templates, drill collections, and Premium subscription access — this right ends once delivery has begun, provided that you:
- gave your express consent for us to begin delivery immediately; and
- acknowledged that you thereby lose your right of withdrawal.
You give this consent and acknowledgement at checkout before payment is completed. We confirm it in your order confirmation.
Even where the statutory right of withdrawal no longer applies, we offer the voluntary refund terms described in Sections 4 and 6 below.
4. Digital Products — 14-Day Money-Back Guarantee
We want you to be satisfied with what you buy from us. As a voluntary commercial guarantee, going beyond what the law requires:
You may request a full refund of a digital product within 14 days of purchase, even if you have already downloaded it.
To request a refund, email contact@onside-training.com with your order number and the name of the product. You do not need to give a reason.
We may decline a refund request where:
- more than 14 days have passed since the purchase;
- the product has been resold, redistributed, uploaded elsewhere, or otherwise used in breach of our Terms & Conditions;
- the same product has previously been refunded to you; or
- we identify a pattern of repeated purchases and refunds suggesting the guarantee is being used to obtain our content for free.
If a refund is granted, your licence to use the product ends immediately and you must delete all copies in your possession.
5. Faulty, Corrupted, or Misdescribed Digital Products
Separately from the guarantee above, you always have statutory rights if a digital product does not conform to what was described or sold to you — for example, if a file is corrupted, incomplete, will not download, or differs materially from its description.
In these cases, contact us at contact@onside-training.com with your order number and a description of the problem, including screenshots where relevant. We will first attempt to correct the problem, for example by supplying a working file or a new download link. If we cannot do so within a reasonable time, you are entitled to a full or proportionate refund.
For one-off digital purchases, you may raise a claim about a defect for up to two years after delivery. For subscriptions and other continuously supplied digital content, you may raise a claim at any time during the subscription period.
6. Premium Subscriptions
Onside Training Premium is a recurring subscription, available as a monthly or annual plan. Where you request a refund depends on where you subscribed.
6.1 Subscriptions purchased through the Apple App Store
Purchases made through the App Store are processed and managed by Apple, and we cannot issue refunds for them.
- To request a refund, use Apple’s process at reportaproblem.apple.com or contact Apple Support. Refunds are granted at Apple’s discretion under Apple’s terms, except where the law requires otherwise.
- To cancel, open your Apple ID subscription settings. Cancel at least 24 hours before the end of the current period to avoid renewal.
If Apple declines a request that we believe should be honoured, contact us and we will do what we can to assist, although the final decision rests with Apple.
6.2 Subscriptions purchased through Google Play
Purchases made through Google Play are processed and managed by Google, and we cannot issue refunds for them.
- To request a refund, use the Google Play refund process in your Google Play account or contact Google Play Support. Refunds are granted at Google’s discretion under Google’s terms, except where the law requires otherwise.
- To cancel, open your subscription settings in Google Play. Cancel at least 24 hours before the end of the current period to avoid renewal.
6.3 Subscriptions purchased through our website
Website subscriptions are billed through Stripe and managed by us.
Cancellation. You may cancel at any time through your account or customer portal. Cancellation stops future renewals. Your Premium access continues until the end of the period you have already paid for, and is not cut short.
New purchases and renewals. As a voluntary commercial guarantee, we will issue a full refund if you request it within 14 days of a purchase or a renewal charge and the period has been essentially unused. Email contact@onside-training.com with the email address on the subscription.
Unused time after 14 days. We do not otherwise refund the unused portion of a period that has already started. Cancel before the next renewal date to avoid further charges.
Service faults. If Premium features are unavailable for a significant continuous period due to a fault on our side, contact us and we will provide a proportionate refund or an extension of your subscription, as required by law and at your reasonable choice.
6.4 Free trials
We do not currently offer free trials. If we introduce one, you will not be charged during the trial period, and you can cancel before it ends to avoid any charge. A charge taken after a trial ends is treated as a new purchase under Section 6.3.
7. Duplicate and Accidental Purchases
If you were charged twice for the same product or subscription, or clearly purchased the same item by mistake, contact us and we will refund the duplicate charge in full. This applies regardless of the 14-day windows above.
For duplicate charges made through the App Store or Google Play, the refund must be requested from Apple or Google, as described in Section 6.
8. Price Changes
If we change the price of a subscription, we will notify you in advance and the new price will apply from your next renewal. You may cancel before that date if you do not wish to continue. Renewals charged at a price we notified you of in advance are not refundable on the basis of the price change alone.
9. How to Request a Refund
Send an email to contact@onside-training.com and include:
- the email address used for the purchase;
- your order number or the approximate date of the charge;
- the product or subscription plan concerned;
- a short description of the problem, if any.
Our response times. We aim to reply within 5 business days. If your request is approved, the refund is issued within 14 days.
Refund method. Refunds are made in EUR to the original payment method. We cannot refund to a different card, account, or payment method. Your bank or card issuer may take a few additional days to show the amount, and currency conversion differences applied by your bank are outside our control.
10. Abuse of This Policy
The voluntary guarantees in this policy are offered in good faith. We reserve the right to withdraw them from individual customers who misuse them, and to refuse future orders, where we identify fraud, repeated refund cycles, or breaches of our Terms & Conditions. This does not affect your statutory rights.
11. Complaints
If you are unhappy with how we have handled a refund request, please contact us first at contact@onside-training.com so we can try to resolve it.
If we cannot reach an agreement, you may be able to file a complaint with the Danish Centre for Complaint Resolution (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, www.naevneneshus.dk), provided your claim meets the conditions and minimum value thresholds that apply to that scheme.
Consumers residing in another EU country may also contact their national consumer complaint body or European Consumer Centre.
12. Changes to This Policy
We may update this Refund & Return Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. The version in force at the time of your purchase applies to that purchase.
13. Contact
Onside Studios ApS (Onside – Training)
CVR: 46299558
Fyrbødervej 5, 5. 3. 2400 Copenhagen Denmark
Email: contact@onside-training.com Website: https://www.onside-training.com