REFUND & RETURN POLICY
Thank you for shopping at Onside Training. If you’re not entirely satisfied with your purchase, we’re here to help.
Return Window
You can return items within 30 days of receiving your order. After 30 days, we unfortunately can’t offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
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Items must be unused, in original condition, and returned in the original packaging
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A receipt or proof of purchase is required
Non-Returnable Items
Some items cannot be returned:
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Gift cards
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Downloadable digital products
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Health and personal care items
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Custom or personalised items
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Items marked as final sale
Partial Refunds May Apply If:
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Items are returned used or not in original condition
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Packaging or parts are missing
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Items are returned after the 30-day window
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The item is damaged due to reasons not related to our error
Refunds
Once we’ve received and inspected your return, you’ll receive an email confirming whether your refund is approved.
If approved, your refund will be processed and credited to your original payment method within a few business days.
Late or Missing Refunds
Haven’t seen your refund yet?
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Check your bank or payment account again
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Contact your credit card company or bank (processing time may vary)
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Still no refund? Reach out to us at contact@onside-training.com
Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same item, email us at contact@onside-training.com
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return.
If the gift wasn’t marked or was shipped to the buyer, the refund will go to the original purchaser.
Return Shipping
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Customers are responsible for return shipping costs
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Shipping charges are non-refundable
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We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value items
To initiate a return, please contact us at contact@onside-training.com. We’ll provide the correct return address and instructions.
Questions?
We’re here to help.
Contact us at contact@onside-training.com for any return, refund, or exchange inquiries.